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Mandalay Medical Centre will ensure that all correspondence affords patients the opportunity to have their individual information or communication needs met by including the following on said correspondence:
“If you would like this letter or information in an alternative format, for example; large print or easy read, or if you need help with communicating with us for example; because you use British Sign Language, please let us know. You can call the surgery on 01204 309206 or email email@example.com”.